Welcome to our FAQ page! Here at Fresh Planty Shop, we’re dedicated to making your gardening journey as smooth and enjoyable as possible. We’ve compiled answers to the most common questions our garden enthusiasts ask. Can’t find what you’re looking for? Our friendly customer service team is always here to help at [email protected].
🌱 Product Questions
What types of plants do you specialize in?
We offer a wide variety of gardening treasures including annual bedding plants, fruit trees (apple, pear, dwarf, and citrus), exotic plants, cottage garden plants, climbing plants, bulbs, tubers, and much more. We also carry garden supplies like barbecues, tools, and fertilizers.
Are your plants suitable for beginner gardeners?
Absolutely! We offer plants for all skill levels, from beginner-friendly annuals and children’s flower plants to more exotic varieties for experienced gardeners. Each shipment includes care instructions to help your new plants thrive.
🚚 Delivery & Shipping
What shipping methods do you offer?
We offer two convenient options: Standard Shipping ($12.95) via DHL or FedEx (10-15 days after dispatch) and Free Shipping for orders over $50 via EMS (15-25 days after dispatch).
How long does order processing take?
We take 1-2 business days to carefully prepare your order with the love and attention your plants deserve, ensuring they’re perfectly packaged for their journey.
Do you ship internationally?
We ship to most countries worldwide! However, due to customs restrictions, we’re unable to deliver to some Asian countries and remote areas.
How are plants packaged for shipping?
We take special care with every shipment: plants are securely potted to prevent soil spillage, fragile items like bulbs are individually wrapped, and tools are boxed with protective padding. All shipments include care instructions.
💳 Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes! We use secure encryption technology to protect all your payment information and never share your details with third parties.
📦 Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of delivery. If your plants arrive damaged or in poor condition, please contact us within 48 hours of delivery at [email protected].
What if my plants arrive damaged?
We stand behind our Happy Planting Guarantee! Contact us within 48 hours of delivery with photos of the damaged items, and we’ll work with you to make it right—either through replacement or refund.
🌎 Company Information
Where are you located?
Our company address is 6234 West Behrend Dr, Glendale, US 85308. While we don’t have a physical storefront, we welcome your emails at [email protected].
How can I contact customer service?
Our friendly team is ready to help! Email us at [email protected] with any questions or concerns. We typically respond within 24-48 hours.
Where every plant has a story, and every garden has potential
Happy Planting!
The Fresh Planty Shop Team