Privacy Policy

At Fresh Planty Shop, we are committed to protecting your privacy and ensuring the security of your personal information. Just as we nurture our plants with care, we handle your data with the same level of attention and respect. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, happyplantworld.com, or make a purchase from us.

1. Information We Collect

We collect information to provide you with a seamless and personalized gardening shopping experience. The types of data we collect include:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, and payment details (e.g., credit card information processed securely via encrypted channels).
• Transaction Information: Details about the products you purchase, such as apple trees, begonia tubers, or dining sets, and your payment method.
• Technical Information: We automatically collect information about your device, IP address, browser type, and pages you visit on our site through cookies and similar technologies.
• Communication Data: If you contact our customer service team at [email protected], we may keep records of your queries and responses.

2. How We Use Your Information

We use your data to enhance your experience with Fresh Planty Shop, including:

• Processing your orders for plants and garden supplies (e.g., fertilisers, citrus trees) and arranging delivery.
• Providing customer support and responding to your inquiries.
• Improving our website and product offerings based on your preferences and browsing behavior.
• Sending you promotional emails about new products (e.g., annual bedding plants, clematis) or special offers, but only if you have opted in. You can unsubscribe at any time.
• Ensuring the security of our website and preventing fraud.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. However, we may share your data with:

• Payment Processors: We partner with trusted providers like Visa, MasterCard, JCB, and PayPal to handle transactions securely. These providers have their own privacy policies governing your data.
• Shipping Partners: To deliver your orders (e.g., apple trees from America or begonia tubers from Britain), we share your shipping address with logistics companies.
• Service Providers: We may use third-party services for website analytics, marketing, or customer support, all of whom are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

Due to our global shipping policy (excluding some Asian countries and remote areas), data may be transferred internationally, but we ensure it is protected under applicable laws.

4. Data Storage and Security

We take the security of your data seriously. Your information is stored on secure servers, and we implement industry-standard measures to protect it:

• We use SSL encryption to safeguard your payment details during transactions.
• We never store complete payment information on our servers; it is handled by our secure payment partners.
• Access to your personal data is restricted to authorized personnel only.
• We retain your data only as long as necessary to fulfill orders or comply with legal obligations.

5. Your Rights

As a valued customer, you have rights regarding your personal information:

• Access: You can request a copy of the data we hold about you.
• Correction: You may update or correct inaccuracies in your information.
• Deletion: You can ask us to delete your data, subject to legal constraints.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.

To exercise these rights, contact us at [email protected]. We will respond promptly to your requests.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for basic functions like processing payments and managing your shopping cart.
• Analytical Cookies: Help us understand how you use our site (e.g., which plants you browse) to improve our offerings.
• Marketing Cookies: Used to show you relevant ads for products like blowers or blueberry plants on other platforms.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your ability to use certain features of our site.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review it regularly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Thank you for trusting Fresh Planty Shop with your gardening needs. We are dedicated to protecting your privacy as we help you cultivate your dream garden.

Happy Planting!
The Fresh Planty Shop Team